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First time order 10% will be applicable to all products: use code : MNNEW

 
 

" Join us, save Nature" - Return empty MNU oil bottles and enjoy the surprise gifts from MAHIYA NATURALS.

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Privacy Policy

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Privacy Policy

Shipping & Delivery:

 

  1. All orders placed are shipped from our warehouse in Belthangady,
  2. Orders can be placed on our website https://www.mahiyanaturals.com/ anytime, however our operational hours are between 10:00 to 19:00 hours from Monday to
  3. All orders received, will be prepared for dispatch on same day or shall be dispatched within 1-2 working days of placement of order with our preferred carriers, unless it is delayed due to some force majeure events or due to delay caused by our logistic or carrier partners without our knowledge.
  4. Under normal circumstances, your order will reach you within 7 working This shall be subject to reasonable delay due to distance, location, technical issues in the end of carrier or logistic partner and/or other force majeure or due to any extraneous factors beyond our control. We would also like to notify that at certain instances your ordered products may be subject to delivery before the due date because of reasons attributed at the end of the carrier or logistic partner. If you have any queries/concerns related to your shipment, please contact our support team support@mahiyanaturals.com  within 24 hours of receiving the products.
  5. We have a FREE shipping offer for domestic purchases done above Rs.1699 and the same shall not be added at the time of Please note that this shall be subject to changes as per the firm policy and shall only apply to domestic orders.
  6. In the event that the order placed by you goes amiss or lost during transit, you agree to do the following:
    • Intimate us in writing within 7 working days from the date of order or Within 24 hours after receiving any communication from the Logistic Service Provider (whichever is earlier).
    • In the event that the tracking status shows delivered, you agree to notify us immediately within 1-2 days from the date the status of the order being shown as delivered on the tracking link/page. Please note that, under this scenario the chances to recover the package and deliver to you will be favorable only if you intimate us regarding the same at the earliest. Provided that, any intimation in this regard after the agreed timeline shall not be entertained by us as the Logistics Service Provider shall not consider the complaint and hence, we will be abstained from providing any support to retrieve your order. Any replacement or refund for your order shall be intimated to you vide an Email or SMS.
  1. In the event of any pandemic, epidemic or any force majeure event, we will not be able to commit on the delivery You agree to bear with us in the case of any delay in the delivery timeline and also cooperate in case of any last-minute change in the delivery date and time. You will be notified of the same through Email and SMS on your registered Email Id and Phone number.
  1. Upon delivery of the order, you will receive an SMS confirming acceptance of the order from your end. We will not take any responsibility if the order has been received and signed off by someone other than our registered customer
  2. We do not take any responsibility for the products damaged after the successful delivery and if no written complaint has been raised within 48 hours of delivery
  3. We reserve the right to determine the Shipping and handling charges as per our discretion and the rates may vary based on product, packaging, size, volume, type and other Such charges are given at the time of check out and you will know about this before making payments.
  4. The present policy is final and binding as on Any change in the said policy shall be upon the absolute discretion of the firm and the firm reserves the right to make any such changes unilaterally and without any prior notice.
  5. Please refer to our website terms and conditions for more details.

Return Policy:

 

We’re sure you’ll never want to return a MAHIYA NATURALS product. However, in the unfortunate event the product you have received is damaged/wrong, it can be returned to us within 7 days from the date of delivery.

Simply send an email to support@mahiyanaturals.com with photos of invoice and product along with your order number. We will respond to your email within 24 hours and arrange to send your order to you the way it was intended the first time.

For Prepaid Orders: we will refund the order value via the payment gateway.

Order Cancellation:

 

In case you wish to cancel your order before it has been shipped from our warehouse, simply drop an email to support@mahiyanaturals.com to let us know and we’ll take care of the rest. Your refund will be initiated within 3 working days of us receiving the refund request and authorizing the refund.

Even if you’ve pre-paid, rest assured that we’ll refund the amount to you.

Out of Stock Policy:

 

  1. We may at times run certain offers during any special festive season or during any sale season wherein once you place your order with us, the ordered products may get out of stock and the same shall reflect as ‘out of stock’ on the website due to heavy
  2. Under such circumstances, we sincerely apologize for the inconvenience caused to you in this kind of scenario as we will try our best to replenish the stock at the earliest. We will also intimate you to understand how you would like the order to be handled. Your feedback is very important to us and we will make every effort to ensure that there is no further issue faced by you in terms of order fulfillment.

Refund Policy:

 

  1. Refund for orders will be processed if you write to us within 48 hours of receiving the product and only if the following conditions are met:
  2. The product received is damaged while in transit or during the delivery process. In such an event, you agree to share with us clear images and videos of the damaged products, leakage or spillage if any, mono-carton and outer packaging images. Please note that the video must clearly showcase the unboxing of the package in order to evidence the damaged products, leakage or spillage
  3. The product received by you is evidentially different from what was confirmed by you while placing the order.
  4. In the event of any product missing in the package or a wrong product being delivered or issue with the weight of the product, you agree to share with us clear images and video clippings taken while unboxing the package and of the open package along with the products received for our understanding and confirmation.
  1. Once, the aforementioned details are received, you agree to provide us at least 5 working days’ time to look into your complaint and revert back to you with our confirmation either on refund or compensation in the form of a special ‘discount coupon’ based on case to case basis. If on the basis of the evidence shared by you, we determine to approve your refund or compensation in the form of a special ‘discount coupon’ based on case to case basis, the same will be initiated within 48-72 business hours and the compensation as mentioned d above will be processed within 5-7 working days and you shall be duly notified of the same on your registered Email ID.

Note: Please note that any request for replacement, exchange or refund the above shall not apply under the following conditions:

  • Any request for replacement, exchange, return or refund of order due to any individual allergy or skin reactions is not applicable as the products are lab
  • Replacement or Exchange of product due to reasons including personal dislike for the product; dislike of the fragrance; dislike of color, consistency or texture, or any personalized opinion about the product cannot be approved for exchange, refund and return.
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