Shipping @ Returns

Shipping & Delivery:

1. All orders placed are shipped from our warehouse in Bangalore, Karnataka.
2. Orders can be placed on our website mahiyanaturals.com anytime, however our operational hours are between 1000 to 1900 hours from Monday to Friday.
3. All orders received, will be prepared for dispatch on same day or shall be dispatched within 1-2 working days of placement of order with our preferred carriers, unless it is delayed due to some force majeure events or due to delay caused by our logistic or carrier partners without our knowledge.
4. Under normal circumstances, your order will reach you within 7 working days. This shall be subject to reasonable delay due to distance, location, technical issues in the end of carrier or logistic partner and/or other force majeure or due to any extraneous factors beyond our control. We would also like to notify that at certain instances your ordered products may be subject to delivery before the due date because of reasons attributed at the end of the carrier or logistic partner. If you have any queries/concerns related to your shipment, please contact our support team support@mahiyanaturals.com within 24 hours of receiving the product/s.
5. We have a FREE shipping offer for domestic purchases done above Rs.1699 and the same shall not be added at the time of checkout. Please note that this shall be subject to changes as per the Company policy and shall only apply to domestic orders.
6. In the event that the order placed by you goes amiss or lost during transit, you agree to do the following:

• Intimate us in writing within 7 working days from the date of order or Within 24 hours after receiving any communication from the Logistic Service Provider (whichever is earlier).
• In the event that the tracking status shows delivered, you agree to notify us immediately within 1-2 days from the date the status of the order being shown as delivered on the tracking link/page. Please note that, under this scenario the chances to recover the package and deliver to you will be favorable only if you intimate us regarding the same at the earliest. Provided that, any intimation in this regard after the agreed timeline shall not be entertained by us as the Logistics Service Provider shall not consider the complaint and hence, we will be abstained from providing any support to retrieve your order. Any replacement or refund for your order shall be intimated to you vide an Email or SMS.

7. In the event of any pandemic, epidemic or any force majeure event, we will not be able to commit on the delivery timeline. You agree to bear with us in the case of any delay in the delivery timeline and also cooperate in case of any last minute change in the delivery date and time. You will be notified of the same through Email and SMS on your registered Email Id and Phone number.
8. Upon delivery of the order, you will receive an SMS confirming acceptance of the order from your end. We will not take any responsibility if the order has been received and signed off by someone other than our registered customer.
9. We do not take any responsibility for the products damaged after the successful delivery and if no written complaint has been raised within 48 hours of delivery.
10. We reserve the right to determine the Shipping and handling charges as per our discretion and the rates may vary based on product, packaging, size, volume, type and other considerations. Such charges are given at the time of check out and you will know about this before making payments.
11. The present policy is final and binding as on date. Any change in the said policy shall be upon the absolute discretion of the Company and the Company reserves the right to make any such changes unilaterally and without any prior notice.
12. Please refer to our website terms and conditions for more details.

Return Policy:

We’re sure you’ll never want to return a MAHIYA NATURALS product. However, in the unfortunate event the product you have received is damaged/wrong, it can be returned to us within 7 days from the date of delivery.

Simply send an email to support@mahiyanaturals.com  with photos of invoice and product along with your order number. We will respond to your email within 24 hours and arrange to send your order to you the way it was intended the first time.

For Prepaid Orders: we will refund the order value via the payment gateway.

Order Cancellation:

In case you wish to cancel your order before it has been shipped from our warehouse, simply drop an email to support@mahiyanaturals.com to let us know and we’ll take care of the rest. Your refund will be initiated within 3 working days of us receiving the refund request and authorizing the refund.

Even if you’ve pre-paid, rest assured that we’ll refund the amount to you.

Out of Stock Policy:

1. We may at times run certain offers during any special festive season or during any sale season wherein once you place your order with us, the ordered products may get out of stock and the same shall reflect as ‘out of stock’ on the website due to heavy demand.
2. Under such circumstances, we sincerely apologize for the inconvenience caused to you in this kind of scenario as we will try our best to replenish the stock at the earliest. We will also intimate you to understand how you would like the order to be handled. Your feedback is very important to us and we will make every effort to ensure that there is no further issue faced by you in terms of order fulfillment.

Refund Policy:

1. Refund for orders will be processed if you write to us within 48 hours of receiving the product and only if the following conditions are met: 
2. The product received is damaged while in transit or during the delivery process. In such an event, you agree to share with us clear images and videos of the damaged products, leakage or spillage if any, mono-carton and outer packaging images. Please note that the video must clearly showcase the unboxing of the package in order to evidence the damaged products, leakage or spillage.
3. The product received by you is evidentially different from what was confirmed by you while placing the order.
4. In the event of any product missing in the package or a wrong product being delivered or issue with the weight of the product, you agree to share with us clear images and video clippings taken while unboxing the package and of the open package along with the products received for our understanding and confirmation.
5. Once, the aforementioned details are received, you agree to provide us at least 5 working days’ time to look into your complaint and revert back to you with our confirmation either on refund or compensation in the form of a special ‘discount coupon’ based on case to case basis.  If on the basis of the evidence shared by you, we determine to approve your refund or or compensation in the form of a special ‘discount coupon’ based on case to case basis, the same will be initiated within 48-72 business hours and the compensation as mentioned above will be processed within 5-7 working days and you shall be duly notified of the same on your registered Email ID.

Note: Please note that any request for replacement, exchange or refund the above shall not apply under the following conditions:

• Any request for replacement, exchange, return or refund of order due to any individual allergy or skin reactions is not applicable as the products are lab tested.
• Replacement or Exchange of product due to reasons including personal dislike for the product; dislike of the fragrance; dislike of color, consistency or texture, or any personalized opinion about the product cannot be approved for exchange, refund and return.

Terms of service

OVERVIEW

This website is operated by MAHIYA NATURALS. Throughout the site, the terms “we”, “us” and “our” refer to “MAHIYA NATURALS”. MAHIYA NATURALS offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms & Conditions”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms & Conditions apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms & Conditions carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms & Conditions. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms & Conditions are considered an offer, acceptance is expressly limited to these Terms & Conditions.

Any new features or tools which are added to the current store shall also be subject to the Terms & Conditions. You can review the most current version of the Terms & Conditions at any time on this page. We reserve the right to update, change or replace any part of these Terms & Conditions by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on www.mahiyanaturals.com  and we don’t have any physical store elsewhere.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms & Conditions, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (1) transmissions over various networks; and (2) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or timelier sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 – Pricing and Payment Policy

4.1 All our products are priced as per the standard market rate and are updated from time to time. The Company reserves the right to change the price of the product based on its sole discretion and will not be in a position to give any advance notice for such changes in pricing terms. 

4.2 All prices on this website are processed in Indian Rupees and the prices are inclusive of the applicable Taxes.

4.3 All international shipping orders may attract additional charges in terms of customs and duties and the same shall be notified during the checkout process for your due reference and knowledge. You also agree to pay such additional charges under the applicable laws without raising any dispute. 

4.4 All transactions are subject to applicable laws and regulations and are kept strictly confidential. As a company we ensure best security practices so that you do not face any challenge in completing the payment process. 

4.5 Please reach out to us in case of any payment related issue at support@mahiyanaturals.com, and we would be happy to assist you.

4.6 The present policy is final and binding as on date. Any change in the said policy shall be upon the absolute discretion of the Company and the Company reserves the right to make any such changes unilaterally and without any prior notice. 

SECTION 5 – PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

SECTION 7 – OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any controls or input.

You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms & Conditions.

SECTION 8 – THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third- parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms & Conditions.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 – PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy.

SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 – PROHIBITED USES

In addition to other prohibitions as set forth in the Terms & Conditions, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error- free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall MAHIYA NATURALS, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 – INDEMNIFICATION

You agree to indemnify, defend and hold harmless MAHIYA NATURALS and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms & Conditions or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 – SEVERABILITY

In the event that any provision of these Terms & Conditions is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms & Conditions, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 – TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms & Conditions are effective unless and until terminated by either you or us. You may terminate these Terms & Conditions at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms & Conditions, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 – ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms & Conditions shall not constitute a waiver of such right or provision.

These Terms & Conditions and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms & Conditions).

Any ambiguities in the interpretation of these Terms & Conditions shall not be construed against the drafting party.

SECTION 18- MEDICAL DISCLAIMER

Your satisfaction is our primary goal and we truly believe that you will love our products, but if you are unhappy, please let us know. We want you to have a positive experience and will work with you if you are not pleased with your purchase.